Support

Introduction: GreenLightForSite.com - A Secure Third-Party Transaction Platform

GreenLightForSite.com operates as a secure third-party platform dedicated to protecting the interests of both buyers and sellers in online transactions.

Domain and Website Transfer Protocol

During the inspection period, should the buyer elect to cancel the transaction for any reason, GreenLightForSite.com will immediately place a hold on the payment, and the transaction will enter a structured dispute resolution process. As part of this process, the seller will be required to transfer the domain back to GreenLightForSite.com, which will then facilitate its transfer to the buyer. Upon receipt of the domain, GreenLightForSite.com will initiate the refund process.

Milestone Transaction Management

For milestone transactions involving physical products, GreenLightForSite.com requires verification of shipping information, including a valid tracking number. For transactions exceeding $1,000, signature confirmation and insurance are mandatory to mitigate risks associated with "items not as described" claims. In such cases, GreenLightForSite.com will place a hold on the payment and request supporting evidence from all parties involved. Upon reviewing all provided information, the GreenLightForSite.com support team will render a decision. We strive to protect both our buyers and sellers, with a 99% success rate in achieving mutually satisfactory resolutions.

Contracted Service Verification

All service-based transactions are verified through the submission of comprehensive documentation outlining the scope of services included. The GreenLightForSite.com support team will ensure that the buyer receives the services as agreed upon before the funds are released to the seller. In the event of buyer dissatisfaction, our support team will assist in seeking a refund from the service provider.

Important Transaction Information

In the event that you wish to cancel a transaction, you may do so at any time by clicking the "Cancel Transaction" button located next to the transaction ID. For assistance, our office is available Monday through Friday, from 10:00 AM to 6:00 PM (Eastern Time). You can also contact us via email at [email protected] or through our Facebook page at: https://facebook.com/greenlightforsite by clicking the chat icon.

Cancellation Policy

In the event of a transaction cancellation initiated by the buyer, the buyer agrees to pay a cancellation fee equivalent to 10% of the transaction amount, in addition to covering any reverse transaction fees incurred. This fee covers the administrative costs associated with processing the transaction and its cancellation.