Frequently Asked Questions

Creating an account is simple and takes less than 2 minutes:

1. Click the "Sign Up" button in the top right corner
2. Fill in your email address and create a secure password
3. Verify your email address by clicking the link we send you
4. Complete your profile with your personal information
5. You're ready to start your first transaction!

Required documents vary by transaction type, but typically include:

• Government-issued ID (passport, driver's license)
• Proof of address (utility bill, bank statement)
• Transaction details (purchase agreement, description of goods/services)
• Payment information (bank account or payment method details)

All documents are securely encrypted and stored in compliance with data protection regulations.

Transaction times vary depending on the type and complexity:

• Domain Names: 24-48 hours
• General Merchandise: 3-7 days
• Vehicles: 5-10 days
• Real Estate: 30-60 days
• Business Acquisitions: 60-90 days

These are average timeframes. We work to complete transactions as quickly as possible while ensuring all security checks are thorough.

Your funds are protected with bank-level security measures:

• Segregated trust accounts - Funds are held separately from company operating accounts
• 256-bit SSL encryption - All data transmissions are encrypted
• Multi-factor authentication - Additional security for account access
• Regular security audits - Third-party verification of our security practices
• Fraud monitoring - 24/7 automated and manual fraud detection

Your funds are only released when all transaction conditions are met.

We have multiple protection mechanisms:

• Inspection period - Time to verify goods/services meet expectations
• Dispute resolution - Professional mediation services
• Return policy - Clear terms for rejected transactions
• Insurance coverage - Additional protection for high-value transactions
• Legal support - Access to legal resources if needed

Funds are never released until both parties agree or our dispute resolution process is complete.

Yes. We take data privacy seriously and comply with all major data protection regulations including GDPR and CCPA. Your information is:

• Encrypted both in transit and at rest
• Stored on secure servers with restricted access
• Never sold or shared with third parties without your consent
• Only used for transaction processing and account verification
• Protected by our comprehensive privacy policy

Our fees are competitive and transparent:

• $0 - $5,000: 3.5% (minimum $25)
• $5,001 - $25,000: 2.5%
• $25,001 - $100,000: 1.5%
• $100,001+: 0.5% (negotiable for very large transactions)

Fees are typically split 50/50 between buyer and seller, but this can be negotiated.

No. We believe in complete transparency. The only fees you'll pay are:

• Escrow fee - As listed above, calculated on transaction value
• Payment processing fees - Only if using credit card (3%), wire transfers are free
• Currency conversion - If applicable, at current market rates

All fees are clearly displayed before you confirm any transaction. What you see is what you pay.

The escrow fee can be paid by:

• Buyer only - Buyer covers the entire fee
• Seller only - Seller covers the entire fee
• Split 50/50 - Most common arrangement (default)
• Custom split - Any ratio agreed upon by both parties

This is decided during transaction setup and clearly shown before both parties agree.

Domain escrow follows a simple 5-step process:

1. Agreement - Buyer and seller agree on domain and price
2. Payment - Buyer deposits funds into escrow
3. Transfer initiation - Seller unlocks domain and provides transfer code
4. Verification - We verify domain ownership and transfer completion
5. Release - Once buyer confirms receipt, we release funds to seller

Average completion time: 24-48 hours for most domains.

We work with all major domain registrars and Hosting services including:

• GoDaddy
• Hostinger
• Namecheap
• Google Domains
• Name.com
• Cloudflare
• NameSilo
• Hover
• Domain.com

If your registrar isn't listed, contact us - we likely support it or can add support quickly.

Yes! We handle both residential and commercial real estate transactions. Our real estate escrow services include:

• Title verification and insurance coordination
• Document collection and verification
• Earnest money deposit holding
• Milestone-based payment releases
• Coordination with attorneys and title companies
• Compliance with local real estate regulations

We work closely with real estate professionals to ensure smooth closings.

Typical documents required include:

• Purchase agreement or sales contract
• Property title documentation
• Inspection reports
• Proof of funds or mortgage pre-approval
• Government-issued IDs for all parties
• Closing disclosure

Our team will guide you through exactly what's needed based on your specific transaction.

Vehicle escrow protects both parties through:

• VIN verification - Confirm vehicle identity and history
• Title verification - Ensure clear ownership and no liens
• Inspection period - Time to have vehicle professionally inspected
• Secure payment - Funds held until buyer accepts vehicle
• Shipping coordination - Optional assistance with transport

Funds are only released after buyer confirms vehicle condition matches description.

We handle escrow for virtually any vehicle type:

• Cars & Trucks
• Motorcycles
• Boats & Yachts
• RVs & Campers
• ATVs & UTVs
• Classic Cars
• Aircraft
• Heavy Equipment

Absolutely. Business acquisition escrow is ideal for:

• Asset purchases
• Stock sales
• Merger transactions
• Website and online business sales
• Franchise transfers

We handle multi-million dollar transactions with milestone-based releases, due diligence periods, and coordination with legal and financial advisors.

Milestone payments allow funds to be released in stages as specific conditions are met:

• Initial deposit - Upon agreement signing
• Due diligence completion - After financial verification
• Asset transfer - Upon ownership documentation
• Training completion - After knowledge transfer period
• Final payment - After all conditions met

Each milestone is clearly defined in the escrow agreement and requires confirmation before release.

We protect transactions for:

• Jewelry and watches
• Art and collectibles
• Electronics and computers
• Musical instruments
• Sporting goods and equipment
• Antiques and vintage items
• Designer goods and luxury items
• Any high-value item over $500

If you're unsure whether your item qualifies, contact our support team.

The inspection period varies based on the item and can be negotiated between parties:

• Electronics: 3-5 days
• Jewelry/Watches: 5-7 days (time for authentication)
• Art/Collectibles: 7-14 days (may need expert appraisal)
• Other items: 3-7 days typically

During this period, the buyer can inspect, test, or have the item authenticated before accepting.

We handle escrow for all forms of intellectual property:

• Patents - Utility, design, and plant patents
• Trademarks - Word marks, logos, and service marks
• Copyrights - Software, music, literature, art
• Trade secrets - Proprietary formulas and processes
• Software source code - Applications and platforms
• Licensing rights - Exclusive and non-exclusive licenses

We verify IP ownership through:

• USPTO (Patent and Trademark Office) records search
• Copyright registration verification
• Assignment and licensing documentation review
• Chain of title verification
• Coordination with IP attorneys

We ensure all rights are properly transferred with appropriate legal documentation.

To expedite your transaction:

• Have all required documents ready before starting
• Use wire transfer instead of credit card for payment
• Respond promptly to verification requests
• Complete your account profile fully
• Communicate clearly with the other party
• Consider our priority processing service (additional fee)

We operate in over 150 countries worldwide, including all major markets. Transactions can be conducted between parties in different countries with full currency conversion support.

Restricted countries (due to international sanctions): North Korea, Iran, Syria, Cuba, and certain regions under OFAC sanctions.

We support 35+ major currencies including:

Real-time conversion rates are applied at the time of transaction.

Multiple support channels are available:

• Live Chat - Instant messaging with support agents (24/7)
• Email - [email protected] (response within 2 hours)
• Phone - +1 (800) 555-1234 (Mon-Fri 9AM-6PM EST)
• Help Center - Comprehensive knowledge base and tutorials
• Priority Support - Available for enterprise clients

We provide support in:

• English
• Spanish
• French
• German
• Mandarin
• Japanese

If a dispute arises, we follow a structured resolution process:

1. Communication - We encourage both parties to communicate and resolve directly
2. Documentation - Both parties submit evidence supporting their position
3. Mediation - Our neutral mediator reviews all evidence
4. Resolution - A fair decision is made based on transaction terms and evidence
5. Appeal - Option to request review by senior team if needed

Funds remain securely held throughout the dispute process.

Typical timeline for dispute resolution:

• Simple disputes: 3-5 business days
• Moderate complexity: 7-14 business days
• Complex cases: 14-30 business days

We aim to resolve all disputes as quickly as possible while ensuring thorough, fair review.

Account verification is a simple 3-step process:

1. Email verification - Click the link sent to your email
2. Identity verification - Upload government-issued ID
3. Address verification - Provide proof of address document

Verification typically completes within 24 hours. Verified accounts have higher transaction limits and additional features.

Each individual or business entity is limited to one account. However, you can:

• Create both personal and business accounts (separate entities)
• Add team members to a business account
• Manage multiple transactions within one account

Multiple accounts for the same entity violate our terms of service and may result in account suspension.

We accept various payment methods:

• Wire Transfer - No additional fee, recommended for large amounts
• Credit/Debit Card - Visa, Mastercard, Amex (3% processing fee)
• PayPal - Available for transactions under $10,000
• Cryptocurrency - Bitcoin, Ethereum (for select transactions)
• ACH Transfer - US bank accounts only

Payment method availability varies by country and transaction type.

Payouts can be sent via:

• Bank wire transfer - Most common, typically 1-2 business days
• PayPal - Instant to a few hours
• Check - Mailed check (5-10 business days)
• Cryptocurrency - If paid in crypto (instant)

You can set your preferred payout method in your account settings.